Last updated: April 2026

1. Identity of the professional

The subscription service is operated by FABRICA DE BERE BUNĂ S.R.L. (hereinafter referred to as "Zăganu", "we" or "the Professional"), with:

• Registered office: Str. Intr. Dr. Felix no. 2, bl. M4, sc. A, et. 8, ap. 68, Sector 1, 011037, Bucharest, Romania
• Tax ID: RO31252415
• Trade Register No.: J2013002096401
• E-mail: office@bere-zaganu.ro
• Phone: +40721213570
• Work point / shipping warehouse: Calea Plevnei 145, sector 6, 060012, Bucharest

2. Object of the contract

By subscribing to the Zăganu Beer service, you choose a simple way to receive your favorite beers monthly, without having to worry about repeated orders. Our subscription service is specially created to offer you continuity: deliveries are made monthly, depending on the chosen subscription type (3, 6 or 12 months), so that you always have your stock assured.

By activating the subscription, a distance contract is concluded between you (hereinafter referred to as the "Client" or "Subscriber") and the Professional, in accordance with GEO no. 34/2014 on consumer rights in contracts concluded with professionals, Law no. 365/2002 on electronic commerce and Regulation (EU) 2016/679 (GDPR).

3. Subscription types and prices

We offer the following subscription formulas, with full payment in advance:

 

The total subscription price (including VAT) is clearly displayed on the order page, before completing the purchase. The price includes the products, but does not include delivery costs, which are displayed separately in the ordering process.

4. Automatic subscription renewal

IMPORTANT: Zăganu Beer subscriptions are automatically renewed for the same period initially selected and at the same price, unless the client requests cancellation before the renewal date. This way, we ensure that you never run out of your favorite beer stock. You have full control over your subscription and can manage it anytime directly from your customer account.

4.1. Prior renewal notification

At least 15 calendar days before the automatic renewal date, we will send you a notification email containing:

• The date on which the renewal is to be made
• The total price that will be debited
• The period of the new subscription
• Clear instructions on how you can cancel or suspend the subscription before renewal

4.2. Cancellation of renewal

You can cancel automatic renewal at any time, without penalties, either from your customer account on www.bere-zaganu.ro, or by email at office@bere-zaganu.ro. The cancellation will take effect at the end of the current subscription period, and the remaining deliveries for the paid period will be fully honored.

5. Right of withdrawal (14 days)

According to GEO no. 34/2014, you have the right to withdraw from the subscription contract, without giving any reason, within 14 calendar days from:

• The date of conclusion of the contract (the date of subscription activation), for the service component; or
• The date on which you physically take possession of the first product delivery.

5.1. How to manage your subscription and exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us through an unequivocal statement (email to office@bere-zaganu.ro or via the withdrawal form available below, Annex 1). We will confirm receipt of your request by email, without delay.

5.2. Effects of withdrawal

In case of exercising the right of withdrawal:

• We will reimburse all amounts paid, including standard delivery costs (if applicable), within a maximum of 14 days from the date we were informed of your decision to withdraw, if you have not received the paid products.
• If you have already received products, you bear the full direct cost of returning them, unless we have assumed this cost.
• Reimbursement will be made using the same payment method initially used, unless you expressly agree otherwise.
• We may defer reimbursement until we receive the returned products or until we receive proof of shipment, whichever occurs first.

6. Exceptions to the right of withdrawal

According to art. 16 of GEO 34/2014, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly. Consequently, for beers already delivered which, by their nature, have a limited shelf life, the right of withdrawal can no longer be exercised once the products have been unsealed or cannot be returned for health protection reasons.

Important clarification: This exception applies exclusively to products already delivered and received, not to the subscription as a whole. The customer retains the right to cancel the subscription for future deliveries.

7. Delivery

Deliveries are made monthly, depending on the selected subscription type. Each delivery is shipped via partner courier services, to the address indicated by the customer when activating the subscription.

• Estimated delivery time: 1-3 working days from the shipping date.
• Delivery area: Romanian territory. For international orders, contact us at office@bere-zaganu.ro.
• If delivery cannot be made (incorrect address, repeatedly absent recipient), we will contact you to reschedule. After two failed attempts, delivery is considered made, and the customer can request re-shipment at their own expense.

8. Payments and security

Subscription payment is made in full in advance, by bank card (Visa, Mastercard), through the Shopify Payments processor, which ensures data encryption according to the PCI-DSS standard.

By activating the subscription, you consent to the automatic debiting of the registered card, according to the selected renewal frequency. We do not store your card data on our servers. These are managed exclusively by the payment processor.

If automatic payment fails (insufficient funds, expired card, etc.), we will notify you by email and you will have 3 days to update your payment details. If not updated, the subscription will be automatically suspended, without incurring penalties.

9. Subscription management

You have full control over your subscription. From your customer account on bere-zaganu.ro, "Manage Subscription" section, you can:

• View current subscription status and delivery history
• Change delivery address
• Pause the subscription (temporary suspension, no costs)
• Cancel the subscription
• Update payment card details

Make sure you are logged in with the account you used to activate the subscription. You can also access the subscription management page directly from the link provided in our emails.

10. Returns and refunds

10.1. Under the right of withdrawal (14 days)

According to section 5 above, reimbursement is made within 14 days using the same payment method. For products already delivered, the customer bears the direct cost of return, unless we assume this cost.

10.2. Damaged or non-compliant products

If the delivered products are damaged, do not comply with the description or have defects, you have the right to replacement or full refund, according to the legal warranty of conformity (GEO 140/2021). Contact us within a maximum of 30 days from receipt at office@bere-zaganu.ro, with photos of the products and a description of the problem.

10.3. Proportional refund upon subscription cancellation

If you cancel your subscription during the contractual period (after the expiry of the 14-day withdrawal period), you are entitled to a proportional refund of the amount corresponding to the remaining undelivered items, from which the discount you benefited from (if any) will be deducted. The refund is made within 14 working days to the account from which the payment was made.

10.4. International orders

For international orders, only the cost of the products is refunded, not the international shipping fees, unless the return is caused by our error.

[LEGAL NOTE: Art. 13 of GEO 34/2014 imposes reimbursement within 14 days of withdrawal, by the same payment method. The professional may delay reimbursement only until receipt of the products or proof of shipment.]

11. Legal warranty of conformity

All products delivered by subscription benefit from the legal warranty of conformity according to GEO 140/2021. If a product does not correspond to the description or has quality defects, you have the right to remedy the situation (repair, replacement, price reduction or refund), in accordance with current legislation.

12. Alcohol sales restrictions

The Zăganu Beer subscription service is intended exclusively for individuals aged at least 18 years, in accordance with Romanian legislation on the sale of alcoholic beverages.

By activating the subscription, you confirm that you are of legal age to purchase and consume alcoholic beverages. We reserve the right to request age verification upon delivery.

Excessive alcohol consumption seriously damages health.

13. Protection of personal data

We process your personal data (name, address, e-mail, telephone, billing data) for the purpose of executing the subscription contract, in accordance with Regulation (EU) 2016/679 (GDPR).

Details regarding data processing:

• Legal basis: execution of the contract (Art. 6 para. 1 lit. b GDPR) and legal obligations (Art. 6 para. 1 lit. c GDPR).
• Categories of recipients: payment processor (Shopify Payments), operating bank (ProCredit Bank), courier service, tax authorities (where applicable).
• Retention period: during the contract and according to legal archiving obligations (10 years for fiscal documents).
• Your rights: access, rectification, erasure, restriction, portability, objection. You can exercise these rights by e-mail at office@bere-zaganu.ro.
• The right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP), B-dul G-ral. Gheorghe Magheru 28-30, Bucharest, www.dataprotection.ro.

For complete information, consult the Privacy Policy available on bere-zaganu.ro.

14. Force majeure and fortuitous events

Zăganu is not liable for delays or inability to deliver products caused by force majeure events or fortuitous events (natural disasters, pandemics, governmental restrictions, transporter strikes, etc.). In such situations, we will make every effort to resume deliveries as soon as possible and will inform you by e-mail about the situation.

If the force majeure event persists for more than 30 days, both parties have the right to terminate the contract, with a proportional refund of the amounts corresponding to the undelivered items.

15. Modification of terms and conditions

We reserve the right to modify these Terms and Conditions. Any significant change (including price changes) will be communicated to subscribers by e-mail at least 30 calendar days before it takes effect.

If you do not agree with the new terms, you have the right to cancel the subscription without penalties before the changes take effect, with a proportional refund of the amount corresponding to the remaining deliveries.

16. Dispute resolution and complaints

For any complaint or dissatisfaction, please contact us first at office@bere-zaganu.ro. We will make every effort to resolve the situation within 30 calendar days from receiving the complaint.

Alternative Dispute Resolution (ADR): According to GEO 38/2015, you have the right to resort to alternative dispute resolution procedures. The European Online Dispute Resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr

ANPC: You can file a complaint with the National Authority for Consumer Protection (ANPC) through the online platform: https://reclamatii.anpc.ro/ or at the ANPC headquarters at B-dul Aviatorilor no. 72, Sector 1, Bucharest.

Disputes not settled amicably are subject to the jurisdiction of the competent Romanian courts, in accordance with current legislation.

17. Applicable law

This contract is governed by Romanian law. Consumer rights provided by national and European legislation are imprescriptible and cannot be limited by the clauses of this contract.

18. Contact details

For any questions or assistance regarding your subscription:

• E-mail: office@bere-zaganu.ro
• Phone: +40 733 614 078
• Customer service hours: 9-17.00.
• Correspondence address: Calea Plevnei 145, Sector 6, 060012, Bucharest

ANNEX A

Standard withdrawal form from contract

(This form must be completed and returned only if you wish to withdraw from the contract)

To: FABRICA DE BERE BUNĂ S.R.L.

Address: Str. Intr. Dr. Felix no. 2, bl. M4, sc. A, et. 8, ap. 68, Sector 1, 011037, Bucharest

E-mail: office@bere-zaganu.ro

I hereby give notice that I withdraw from my subscription contract for the following goods/services: _______________

Ordered on: _______________

Received on: _______________

Consumer's name: _______________

Consumer's address: _______________

Date: _______________

Consumer's signature (only if communicated on paper): _______________